General business conditions

Article I — General Provisions

These terms and conditions govern the rights and obligations of the contracting parties resulting from the purchase contract concluded at a distance between the seller and the buyer through an online storewww.tatraballooning.sk.

Business conditions are an integral part of the purchase contract. If the parties agree in writing other conditions will take precedence over the general business conditions.

The subject is the definition of rights and obligations in accordance with Act no. 102/2014 Coll. on consumer protection when selling at a distance.

The business conditions are drawn up in accordance with:

• by law no. 40/1964 Coll. Civil Code,
• by law no. 250/2007 Coll. on consumer protection,
• by law no. 102/2014 Coll. on consumer protection in distance selling,
• by law no. 22/2004 Coll. about electronic commerce,
• by law no. 391/2015 Coll. on alternative resolution of consumer disputes.

By sending the order, the buyer confirms that he has familiarized himself with the terms and conditions without reservation he agrees with them.

Article II — Definition of terms

To the selleris:

Business name: TatraBallooning, s. r. o.
Business register of the District Court in Prešov, department: Sro, vl. No.: 51442/P
Registered office: Kopečná 252/2, Poprad 058 01
ID: 57 386 170
VAT number: 2122695355
VAT number: SK2122695355
Email:info@tatraballooning.sk
Telephone:+421 948 239 733

To the buyeris a natural or legal person who purchases products or services through the seller's online store.

Consumer buyersis a natural person who, when concluding and performing the contract does not act within the scope of its business activity.

A contract concluded at a distancethe contract is concluded exclusively through means of remote communication, without the physical presence of the contracting parties.

Supervisory authoritiesis: Slovak Trade Inspection, SOI Inspectorate for the Prešov Region, Obrancov miru 6, 080 01 Prešov,www.soi.sk.

Article III — Conclusion of the purchase contract

The list of goods on the seller's website is a catalog of normally delivered goods. Availability is listed with each product.

The goods can be ordered through:

• the seller's website,
• electronic mail.

Order via e-shop

The buyer places the selected goods in the basket by clicking "Add to basket". After completing the required data and confirmation of the order with the "Confirm order with payment obligation" button becomes binding for the buyer. The buyer has the opportunity to check and correct the data before sending orders.

Order by e-mail

The order sent by e-mail must contain:

• name and surname of the buyer,
• mailing address,
• phone number or email,
• order code or product name,
• number of pieces,
• date of issue of the order,
• method of payment,
• method of transportation.

For legal entities also: ID number, VAT number (or VAT number), contact person, billing address.

The order is binding. The seller will confirm its delivery by automatic e-mail and after verifying availability confirms the conclusion of the contract on a durable medium. The confirmation contains: the name and specification of the goods, price, delivery time, place of delivery and shipping costs.

The buyer has the right to cancel the binding order without giving a reason within 24 hours of its dispatch. Cancel the order can be made by e-mail or by phone.

Article IV — Rights and obligations of the contracting parties

The seller is obliged to:

• to provide the consumer with information in accordance with the relevant legal regulations,
• pack the goods so that they are not damaged during transport,
• deliver the ordered goods to the destination properly and on time,
• supply all the documents necessary for the use of the goods.

The seller has the right to proper and timely payment of the purchase price from the buyer.

The buyer is obliged to:

• receive the goods on time,
• pay the agreed price within the due date,
• confirm receipt of the goods with your signature on the delivery note, if relevant.

The buyer is responsible for damage caused by breach of his contractual obligations.

Article V — Price of goods or services

Prices published onwww.tatraballooning.skare current and valid, stated including VAT.

The final price is the total price stated in the order form just before the order is sent. The price includes all taxes and fees.

The seller is bound by his offer and price during the period of its publication on the website.

The proof of sale is the invoice (tax document), which is attached to the shipment or sent electronically.

Article VI — Postage and packing

Delivery costs within the Slovak Republic:

• by courier,
• by Slovak post,
• personal collection.

For orders over €49, the buyer is not charged shipping costs.

The costs of delivery abroad are calculated individually according to the weight of the shipment.

The seller does not charge for packaging.

Article VII — Payment terms

The buyer is obliged to pay the purchase price, including delivery costs, within the due date.

Payment methods:

Before downloading:

• by bank transfer,
• postal order.

When downloading:

• by postal or courier cash on delivery,
• in person in cash.

If the buyer does not pay for the ordered goods by bank transfer within 10 days of confirming the order, the seller has the right to cancel the reservation and mark the order as invalid.

Article VIII — Delivery conditions

The seller usually delivers the goods within 2 working days. When paying in advance within 2 working days from the date receiving payment. The seller undertakes to deliver the goods no later than 30 days from the date of order confirmation.

The buyer is obliged to take delivery of the goods at the place specified in the order, in person or via courier authorized person.

From the moment the goods are handed over for transport, the carrier is responsible for the damage. The buyer or authorized person is obliged to check that the packaging is not damaged when receiving it. In case of damage, it is necessary to write it down with the carrier record.

The buyer is entitled to reject a shipment that does not comply with the contract. If the buyer takes over the goods despite obvious damage to the packaging, the seller does not have to accept later complaints for this reason.

After taking over, the buyer is obliged to inspect the goods and inform the seller without undue delay about identified deficiencies. Damaged goods will be immediately replaced with new ones.

Upon receipt, the buyer or an authorized person is required to sign the delivery note.

After 14 days, during which the buyer does not take over the goods, the seller is entitled to withdraw from contracts.

If it is necessary to repeat the delivery due to the absence of the buyer, the seller reserves the right deliver the goods only after the full purchase price has been paid.

The buyer is entitled to withdraw from the contract if the goods are not delivered within the agreed period.

Article IX — Acquisition of Title and Passing of Risk

The buyer acquires ownership of the goods only after full payment of the entire purchase price.

The risk of damage to the goods passes to the buyer at the time when he takes over the goods or when he the seller will allow the goods to be handled and the buyer will not take them over.

Article X — Withdrawal from Contract

The consumer is entitled to withdraw from the contract concluded remotely within 14 days from taking over the goods.

The goods are considered to be received at the moment when the consumer or a third party designated by him (with the exception of carrier) will take over the goods. In the case of separate delivery of several pieces — at the moment of receipt of the last piece. In the case of multiple goods — at the moment of taking over the last part.

The consumer cannot withdraw from the contract, the subject of which is:

• the provision of a service, if its provision began with the express consent of the consumer and after thorough instruction on the termination of the right to withdraw,
• goods whose price depends on price movements on the financial market,
• goods made according to the special requirements of the consumer,
• goods subject to rapid deterioration or deterioration,
• goods enclosed in protective packaging that are not suitable for return due to health protection or hygiene reasons, if the packaging has been broken,
• goods which, due to their nature, can be inseparably mixed with other goods after delivery,
• alcoholic beverages with an agreed price at the time of concluding the contract and delivery only after 30 days,
• performing urgent repairs or maintenance at the express request of the consumer,
• audio, video or computer recordings in an unpacked protective package,
• periodicals (except sales based on subscription) and books in protective packaging,
• provision of accommodation, transport, rental or catering services,
• electronic content other than on a physical medium, if its provision began with the consent of the consumer.

The right of withdrawal can be exercised in written form or in the form of a record on another durable medium.

Address to send withdrawal:

TatraBallooning, s. r. o.
Kopecná 252/2
Poprad 058 01

Or by e-mail:info@tatraballooning.sk.

The withdrawal period is considered to have been observed if the notice was sent on the last day at the latest deadlines.

The consumer is obliged to send the goods back or hand them over within 14 days from the date of withdrawal from the contract. The deadline is considered to have been met if the goods were handed over for transport no later than the last day of the deadline.

Return address:

TatraBallooning, s. r. o.
Kopecná 252/2
Poprad 058 01

The consumer can only return goods that are not damaged, destroyed or worn beyond the limit necessary to determine its properties and functionality.

The seller is obliged to return the to the consumer all payments received from him, including shipping costs and other fees, in the same way that the consumer made his payment.

The contracting parties can also agree on the exchange of goods for another of the corresponding value.

The seller is not obliged to return payments before the goods are delivered to him or as a consumer proves its dispatch, unless the seller takes delivery of the goods in person.

The seller is not obliged to reimburse the consumer for additional costs if the consumer has chosen another delivery method as the cheapest common method offered by the seller.

The cost of returning the goods is borne by the consumer.

The consumer is responsible for the reduction in the value of the goods that occurred as a result of such treatment, which is beyond the treatment necessary to determine the properties and functionality of the goods.

The seller recommends insuring the returned goods. The risk of damage to the goods is borne by the buyer until the moment acceptance by the seller.

If the buyer does not deliver the notice of withdrawal together with the goods, the seller will ask him to complete it. If he does not submit it within the additional period, the seller reserves the right not to continue processing returns.

The seller reserves the right not to accept goods sent back on cash on delivery.

The withdrawal of the buyer entrepreneur from the contract is governed by the provisions of the Commercial Code.

The seller has the right to withdraw from the contract if he is unable to deliver the goods properly and on time. About resignation the customer will be informed by phone or e-mail and the funds will be returned within 15 days.

Article XI — Dispute Resolution

Legal relations between the seller and the buyer are governed by the legal order of the Slovak Republic.

In the event of a dispute, jurisdiction is given to the courts of the Slovak Republic.

If a dispute arises between the seller and the consumer, the consumer has the right to ask the seller for correction. The request can be sent by e-mail toinfo@tatraballooning.skor by post.

If the seller has not responded to the request within 30 days or has responded negatively, the consumer has the right to file a complaint proposal to initiate alternative dispute resolution (ARS) pursuant to Act no. 391/2015 Coll.

The consumer can submit a proposal to the relevant alternative dispute resolution entity entered in the list Ministry of Economy of the Slovak Republic or to the Slovak Trade Inspection (www.soi.sk).

The consumer can also file a complaint through the RSO platform operated by the European Commission, available onec.europa.eu/consumers/odr.

Only a consumer — a natural person who does not take action — can demand the resolution of a dispute through ARS within the scope of its business activity. ARS only applies to disputes from consumer contracts closed remotely.

The ARS entity can reject the proposal if the value of the dispute does not exceed 20 euros or if the proposal was submitted after one year after the seller's negative response.

ARS is basically free. The entity may request a fee of no more than 5 euros from the consumer.

The subject proceeds in such a way that the dispute is resolved as quickly as possible, without unnecessary delays, at the latest within 90 days from the date of commencement of the proceedings. In complex cases, the deadline can be extended by 30 days, even repeatedly.

If no agreement is reached and the entity finds that the seller has violated the rights of the consumer, it will terminate the proceedings by issuing a non-binding reasoned opinion.

Article XII — Validity of the contract

The contract is concluded until the obligations of both contracting parties are properly fulfilled.

Voucher for a hot air balloon flight is valid for 24 months from the date of issue. After the expiration of this time, the voucher can be used after paying the difference to the current flight price valid at the time application.

Article XIII — Protection of personal data

Personal data is processed in accordance with the GDPR regulation and Act No. 18/2018 Coll. on personal protection data. Detailed conditions are specified in a separate documentPrivacy protection.

Article XIV — Final Provisions

The terms and conditions apply as stated on the website on the day the order is sent.

The operator reserves the right to change the business conditions according to the change in the business policy or legislation. The change does not apply to contracts concluded before the effective date of the change.

Relationships not regulated by these terms and conditions are governed by the applicable laws of Slovakia of the Republic.

Balloon flight conditions

A hot air balloon flight is an experience activity, the implementation of which depends on the weather conditions and the pilot's safety decision.

The seller reserves the right to postpone or transfer the flight to an alternate flight for safety reasons term, especially in unfavorable meteorological conditions (strong wind, rain, storm, reduced visibility).

Participants are required to arrive at the starting point at the agreed time and follow the pilot's instructions.

Persons meeting the following conditions may take part in the flight:

• minimum height of approximately 120 cm,
• the ability to stand independently during landing,
• good health.

The following cannot take part in the flight:

• pregnant women
• persons under the influence of alcohol or narcotic substances,
• persons with health restrictions threatening safety.

The maximum passenger weight may be limited for safety reasons.

If the participant does not follow the pilot's instructions or the safety rules, he may be excluded from the flight without claim for compensation.

If the flight is canceled due to bad weather, the buyer has the right to arrange a new date.

These terms and conditions become valid and effective on the day of their publication.